Microsoft Adds Customer Service Video Chat Feature To AR Hardware

Microsoft Adds Customer Service Video Chat Feature To AR Hardware
Design

Hololens now helps users video-chat remote experts and screen-share what they're seeing

Piers Fawkes, PSFK
  • 8 may 2018

Microsoft has been one of the most progressive companies when it comes to AR. When other technology companies have explored VR in the past—and, no doubt Microsoft has dabbled—they have continued to invest in their Hololens technology. Since its launch in 2016, the Washington state company has reportedly sold 50,000 of the $3,000 headsets.

To evolve the AR experience, Microsoft has updated its headset system with an app so that users can video-chat experts while wearing it, along with screen-sharing what they’re seeing, so experts can respond with enhanced advice.

Designed primarily for the business customer, the new Microsoft Remote Assist app gives users the ability to share their point of view with remote experts, who can not only annotate their view, and share files and images, but also guide them through work processes. In a blog post, Lorraine Bardeen, the General Manager of Mixed Reality Workplace at Microsoft, explains:

“With mixed-reality annotations, live streaming, and video capture, we can enable Firstline Workers and experts to identify and address issues accurately the first time. This can help customers eliminate travel and expedite troubleshooting, increasing employees’ efficiency.”

We’ve noticed a number of companies exploring the use of AR and remote service before, including Streem. That said, Microsoft seems to have invested a lot of time and effort into turning this trend from a concept into a working reality.

Microsoft Hololens Apps

Microsoft has been one of the most progressive companies when it comes to AR. When other technology companies have explored VR in the past—and, no doubt Microsoft has dabbled—they have continued to invest in their Hololens technology. Since its launch in 2016, the Washington state company has reportedly sold 50,000 of the $3,000 headsets.

+AR
+AR & VR
+augmented reality
+computer vision
+customer service
+customer support
+HoloLens
+Luxury
+Microsoft
+technology
+USA
+video chat
+work

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