Slack's Head of Research Christina Janzer shares the work behind the team messaging platform's feel-good moments

The team communications platform Slack is just about ubiquitous in the tech world. Its popularity owes to the fact that its user experience is more akin to the social apps people use for pleasure than traditional enterprise solutions, providing a sense of surprise, delight and just feeling good about work. There's a reason for that. PSFK sat down with Christina Janzer, head of research at Slack, to talk about the work her team does to engineer those feel-good moments and get her thoughts on the UX principles that every organization should heed.

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