Podcast: Redesigning The Healthcare Service Experience
PSFK founder Piers Fawkes talks to Nutrigene founder and CEO Min FitzGerald about delivering fully personalized health products and services
At PSFK, our researchers have found that in order to streamline services and eliminate much of the friction that users face in the health and wellness ecosystem, companies are employing conversational chatbots, data-driven recommendation platforms and other digital services to provide relevant recommendations and personalized 1:1 insights.
In this episode, PSFK founder Piers Fawkes talks to Min FitzGerald of Nutrigene, a company that brings the personal touch to both its products and communications. For more information on this topic, check out the PSFK research paper Redesigning The Healthcare Service Experience.