In our webinar, President of Research & Strategy Scott Lachut and Strategist Conner Dial help us navigate using bots in customer service apps

For those of you who were unable to attend our latest webinar, PSFK Presents: Customer Service Debrief, we've compiled our key presentation and webinar recording into a handy review on our how-to guide on how to optimize the use of bots in your business.

PSFK Founder and President Piers Fawkes, President of Research & Strategy Scott Lachut, and Strategist Conner Dial take us through the 29-page report, which features expert thought leadership alongside six trends from both internal and external business perspectives, as well as best practices for managing and cultivating consumer relationships with bots.

Enjoy our recording below, and see you during our next report webinar.

Premium Members can download the full report at: Customer Service Debrief

Or access all reports, debriefs and more as a PSFK Member at: PSFK Membership

For those of you who were unable to attend our latest webinar, PSFK Presents: Customer Service Debrief, we've compiled our key presentation and webinar recording into a handy review on our how-to guide on how to optimize the use of bots in your business.

PSFK Founder and President Piers Fawkes, President of Research & Strategy Scott Lachut, and Strategist Conner Dial take us through the 29-page report, which features expert thought leadership alongside six trends from both internal and external business perspectives, as well as best practices for managing and cultivating consumer relationships with bots.