How Chat Interfaces Streamline Healthcare Service

How Chat Interfaces Streamline Healthcare Service

From medical chatbots to AI-powered apps that use machine learning and natural language processing, new ways to provide patients with better and faster treatment are making over the healthcare industry

  • 1 may 2018

One of the most important parts of medical treatment involves talking to your healthcare provider—but getting to the doctor’s office sometimes poses problem, from appointment availability and wait times to transit impediments, delaying treatment and causing patients undue stress. Reasons like these are why today’s healthcare startups are increasingly employing virtual methods of medical conversation and attention to expedite the treatment-seeking process.

 Here’s how four businesses and services are employing conversational interfaces and chatbots to walk individuals through each stage of the healthcare process—from making insurance decisions and self-diagnoses to choosing the right doctor and avenues of treatment—with the goal of streamlining the end-to-end healthcare experience.

Buoy is a digital medical platform that utilizes a conversational chatbot that reviews symptoms, makes diagnoses and informs users if they should see a doctor or if the condition is self-treatable. The AI-powered medical resource uses an intelligent algorithm backed by medical data to treat patients, share its thinking and walk the user through the results.

Chinese company Baidu launched Melody, a medical chatbot designed to make diagnosing illnesses easier and allow users to contact local doctors, book appointments and ask questions. The bot is powered by Baidu’s deep-learning and natural language processing systems and has access to the company’s hundreds of millions of users’ data to improve its conversational skills.

Brolly is an app-based, AI-powered personal insurance concierge that gives users information and automates the advice they would traditionally get from speaking with an insurance broker. The app not analyzes whether a customer is under or over-insured, the AI-driven app also analyses any gaps or duplication in coverage.

London-based startup SPIXII uses artificial Intelligence and machine learning software to offer customers insurance policies through an automated insurance app. Its app creates a WhatsApp-like chat on a smartphone where a robot will ask simple questions and figure out what the user needs. Built on principles of neuro-economics and the integration of user data with contextual data from multiple sources, SPIXII is an insurance chatbot designed to speak to consumers just as a person would to bring in a more personalized experience.

Using virtual agents, conversation and services is just one way that new healthcare providers are helping patients find treatment faster and more seamlessly. For more details on how the health industry is innovating the way people seek help, see PSFK’s report Redesigning The Healthcare Service Experience.

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