ViaHero matches travelers to local "heroes" according to destination and preferences, who then plan a complete and personalized itinerary

A travel app called ViaHero matches visitors with local experts who plan their trip based on their preferences and budget while giving them an authentic experience and warning them against tourist traps. It’s basically a virtual travel agent, with insider knowledge. The app matches travelers with “heroes” according to information on their profile and their destination. Once the hero and the tourist agree on a basic travel plan, the hero builds and entire itinerary which can be accessed offline—a helpful feature for those without international data.

The offline app will have a personalized guidebook and custom maps. Heroes can provide continued support via phone during the trip. Starting at $25 per group per day, the service is currently available in Japan, Colombia, Cuba and Iceland, with plans to expand throughout South America later this year.

According to the ViaHero website, all heroes go through a rigorous interview and training process and most of them have years of experience planning trips. They all live or have lived for a significant amount of time in the country you are visiting. The platform has an unfiltered review system input by the users themselves, which shows good and bad ratings as well as heroes who have made poor recommendations.

The heroes don’t actually meet up with the travelers, but can suggest tour guides and on occasion will arrange to meet outside of the ViaHero service. They can also facilitate any bookings that don’t require payment up front, and send links to those that need to be done with a credit card.

ViaHero

A travel app called ViaHero matches visitors with local experts who plan their trip based on their preferences and budget while giving them an authentic experience and warning them against tourist traps. It’s basically a virtual travel agent, with insider knowledge. The app matches travelers with “heroes” according to information on their profile and their destination. Once the hero and the tourist agree on a basic travel plan, the hero builds and entire itinerary which can be accessed offline—a helpful feature for those without international data.