This Platform Lets Customers Buy Insurance Online In Three Minutes
AIA Hong Kong launched a platform that allows users to buy health or life insurance with the help of a chatbot in record time, catering to consumer needs for quick, efficient, always-on customer service and facilitating the often burdensome purchasing process
Life insurance company AIA Hong Kong launched an online platform called AIA iShop through which users can buy insurance in just three minutes. With the help of a chatbot, customers can get a full quote and skip financial analysis to purchase one of the company’s nine insurance products, including life and medical.
AIA is using technology to make buying insurance a better experience, optimizing the convenience and efficiency of a process that can be complicated and time-consuming enough to lose user patience and interest. Three minutes is impressive, even for a chatbot, and with a user-friendly system, the platform has the potential to appeal to today’s market of consumers requiring on-demand, speedy service and support.
Lead image: AIA Hong Kong via Facebook