In our CX webinar, PSFK President of Research & Strategy Scott Lachut and strategist Avery McCaffrey guide viewers through a framework for engaging the conscious consumer

If you were unable to watch our latest webinar, PSFK Presents: CX Playbook, live on June 6, we've compiled the key presentation and CX webinar recording into a video review focused on engaging conscious consumers at every brand touchpoint.

PSFK President of Research & Strategy Scott Lachut and Strategist Avery McCaffrey guide us through the 40+ page CX Playbook, which presents a new vision for the customer-brand journey in which consumers are authentically empowered by purpose-driven initiatives.

Take in these latest CX insights, and join us at our next webinar.


Download the full report at: CX Playbook

Access all reports as a PSFK Member at: PSFK Membership

If you were unable to watch our latest webinar, PSFK Presents: CX Playbook, live on June 6, we've compiled the key presentation and CX webinar recording into a video review focused on engaging conscious consumers at every brand touchpoint.

PSFK President of Research & Strategy Scott Lachut and Strategist Avery McCaffrey guide us through the 40+ page CX Playbook, which presents a new vision for the customer-brand journey in which consumers are authentically empowered by purpose-driven initiatives.