FedEx’s new technology is aimed at helping merchants address one of the most important factors in keeping customers happy: easy returns and refunds

Recognizing the growing importance of returns for e-commerce retailers, FedEx has launched its FedEx Returns Technology to help high-volume merchants manage the returns process and offer an improved customer-service experience.

“Returns have rapidly evolved into a critical factor, second only to cost, in satisfying today’s e-commerce customers,” according to Ryan Kelly, senior vice president, FedEx Supply Chain. “FedEx Returns Technology bridges the gap between digital and physical, allowing merchants to define a returns strategy that works for their business model and for their customers.”

This technology will allow merchants to manage inventory, as well as monitor trends to better make informed decisions based on a customer’s shopping and returns history. It is already available at more than 1,700 FedEx stores nationwide, and ensures that customers have easy access to drop-off locations where the returns can be inspected, packaged and even refunded faster.

FedEx

Recognizing the growing importance of returns for e-commerce retailers, FedEx has launched its FedEx Returns Technology to help high-volume merchants manage the returns process and offer an improved customer-service experience.

“Returns have rapidly evolved into a critical factor, second only to cost, in satisfying today’s e-commerce customers,” according to Ryan Kelly, senior vice president, FedEx Supply Chain. “FedEx Returns Technology bridges the gap between digital and physical, allowing merchants to define a returns strategy that works for their business model and for their customers.”