Smartwatch Improves Hotel Service With Employee Alerts

Smartwatch Improves Hotel Service With Employee Alerts
Hotels, Hospitality & Travel

Samsung and ALICE equip hotel staff with wearables and notifications that help them stay on top of housekeeping and maintenance requests from guests

Ivanha Paz
  • 20 june 2018

Samsung and hospitality app ALICE have joined forces to improve the hotel guest experience with smartwatches. Samsung Gear S3 watches equipped with ALICE software allow hotel workers, who are usually on the move, to manage customer requests and deal with any incidents quickly and effectively. By using wearables to communicate guest needs to staff, hotels cut back on wait times for guests and make the right person accessible when needed.

When urgent requests arise, such as a broken toilet or luggage delivery, the watch will vibrate on the appropriate employee’s wrist. Managers can track all tasks in real time until they are completed. This way, hotel staff have an easier time prioritizing assignments and stay connected with better internal communications. Meanwhile guests have an improved experience with service ready to fulfill their needs. The tool is first launching at luxury hotel Viceroy L’Ermitage Beverly Hills.

Samsung ALICE

Samsung and hospitality app ALICE have joined forces to improve the hotel guest experience with smartwatches. Samsung Gear S3 watches equipped with ALICE software allow hotel workers, who are usually on the move, to manage customer requests and deal with any incidents quickly and effectively. By using wearables to communicate guest needs to staff, hotels cut back on wait times for guests and make the right person accessible when needed.

+customer support
+Delivery
+Delivery & Logistics
+hospitality
+hospitality & travel
+hotels
+samsung
+smartwatch
+travel

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