Visa Makes Travel Banking And Card Canceling Easier With Chatbots

Visa Makes Travel Banking And Card Canceling Easier With Chatbots
Post Purchase & Service

Visa Canada partnered with Finn AI to introduce mobile banking features that let users contact support 24/7 and even cancel lost cards via chat

Rachel Gonzalez
  • 22 june 2018

Visa Canada is aiming to make banking easier from a remote setting with artificial intelligence and chatbots. Through a partnership with Finn AI, bank members will be able to contact support services 24/7, flag suspicious transactions, locate nearby ATMs, and even cancel misplaced or lost cards using chat. This function also makes travel easier for Visa users as they can manage travel notifications before and after takeoff and check conversion rates.

The conversational AI is intended to make accessing Visa’s online banking services a more intuitive and pleasant experience. Advanced natural language processing is always accessible, and makes customers feel more welcomed and encouraged to reach out with questions and problems. Visa Canada’s goal is to improve customer support by making interactions with financial institutions as quick and easy as having a conversation with a friend.

Visa Finn AI

Lead Image: Finn AI

+customer support
+financial services
+Finn AI
+Transactions & Payments

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