Predictive Data Solution Helps Elevator Company Manage Maintenance Issues

Predictive Data Solution Helps Elevator Company Manage Maintenance Issues
Post Purchase Service & Support

The system, called ONE, operates through a network of sensors that capture motion and location information, helping prevent problems before they arise as well as facilitate repairs needed

Kim Windyka
  • 26 july 2018

Elevator manufacturer Otis has introduced a new solution for its products that utilizes predictive data to monitor the condition of more than 300,000 elevators around the world. With this advancement, maintenance workers are better able to proactively address potential concerns affecting their property’s elevators before they become serious issues, and restore malfunctioning elevators to working order as quickly as possible.

Called ONE, the innovative feature is part of the company’s Signature Service offering, which was introduced in May of this year and is currently available through more than 1,000 Otis branches. The system functions through multiple connected motion and location sensors within each elevator. The sensors are digitally monitored in real time, and any recorded problems are then automatically sent to Otis’ management team for response, bypassing the need for a phone call from an individual at the facility.

In addition, ONE was developed using customer feedback—specifically, the biggest and most frequent challenges that have been reported by customers and service workers.

Otis


Lead image: finger presses elevator button stock photo from Maxbelchenko/Shutterstock

Elevator manufacturer Otis has introduced a new solution for its products that utilizes predictive data to monitor the condition of more than 300,000 elevators around the world. With this advancement, maintenance workers are better able to proactively address potential concerns affecting their property’s elevators before they become serious issues, and restore malfunctioning elevators to working order as quickly as possible.

+data
+elevator
+maintenance
+Otis
+post purchase & service
+predictive data
+Repair
+technology

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