Sock Brand Offers To Replace Customers’ Socks Lost In The Wash

Sock Brand Offers To Replace Customers’ Socks Lost In The Wash
Fashion & Apparel

Bombas is calling the program its Laundry Back Guarantee, and aims to drive customer value by insuring against the common pain point of losing a sock

Todd Neikirk
  • 22 august 2018

It is a near impossibility to not lose one member of a sock pair in the washing machine. Popular sock line Bombas is looking to protect against this inevitability by offering its customers a form of sock insurance with its new Laundry Back Guarantee program.

While the company does not offer a replacement for all socks lost in the wash, it is willing to replace a customer’s first pair of Bombas socks that meets its fate. The offer does not last forever, shoppers must make their purchase by November 15 of this year and make their claim within the span of one year.

Once the claim is placed with Bombas’ Happiness Team, the company claims the sock will be replaced, no questions asked, right away. Ultimately, this program aims build brand engagement and drive value for customers by offering post-purchase service in the form of sock insurance, as well as differentiate it from other brands.

Bombas Laundry Back Guarantee

The Laundry Back Guarantee from Bombas on Vimeo.


Lead image: Bombas via Instagram

It is a near impossibility to not lose one member of a sock pair in the washing machine. Popular sock line Bombas is looking to protect against this inevitability by offering its customers a form of sock insurance with its new Laundry Back Guarantee program.

+apparel
+bombas
+consumer goods
+loyalty & membership
+post purchase & service
+retail

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