Airport Provides Travelers With Social Robots For Informational And Emotional Support

Airport Provides Travelers With Social Robots For Informational And Emotional Support
Hotels, Hospitality & Travel

AI Nely is making Turkey's airport experience more efficient and supportive, providing travelers with on-the-go weather forecasts and road traffic updates as well as detecting their emotions

Katie Devlin
  • 28 august 2018

For many, the airport can be an intimidating and confusing series of check-points and inspections, followed by the stress of attempting to organize other aspects of the trip, particularly if traveling internationally. However, Istanbul New Airport is attempting to change that by introducing Nely, a social robot who will assist passengers with their various needs after they leave customs en route to their international terminal.

Not only can Nely provide information and assistance to passengers on a variety of different topics, including the weather forecasts, traffic updates and hotel bookings, but it is also equipped with numerous AI traits such as facial and voice recognition and is able to detect and interpret emotions. These features attempt to improve the social connection that people have with robots during routine interactions, with the hope that it will encourage more people to use them in the future.

Nely’s presence is designed to streamline the airport experience for travelers, providing them with on-demand answers and support. Additionally, a robot with whom customers can have a social or emotional interaction is intended to provide companionship, which can be lacking during traveling. Moreover, Turkey has plans to introduce more robots like Nely to a variety of other public spaces, including hotels, banks and shopping malls.

Nely

Istanbul New Airport

For many, the airport can be an intimidating and confusing series of check-points and inspections, followed by the stress of attempting to organize other aspects of the trip, particularly if traveling internationally. However, Istanbul New Airport is attempting to change that by introducing Nely, a social robot who will assist passengers with their various needs after they leave customs en route to their international terminal.

+Istanbul
+Istanbul New Airport
+post purchase & service
+traffic
+travel

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