Walmart Invests In Better Customer Service With VR Training For All U.S. Employees

Walmart Invests In Better Customer Service With VR Training For All U.S. Employees
Consumer Goods

The decreasing cost of VR headsets is allowing the retailer to introduce the training in all of its stores, hoping to optimize worker education as well as provide better customer service

Todd Neikirk
  • 25 september 2018

As virtually reality has become more common, the equipment necessary to implement the technology has decreased in cost, allowing more businesses to use VR to train employees. Walmart is currently implementing this tactic, purchasing 17,000 Oculus headsets with the intention of virtually training over one million employees.

All Walmart stores will be receiving headsets before the end of the year. The retailer believes the technology can help better prepare employees for interactions with customers: According to Walmart’s senior director of U.S. Academies Andy Trainor, “When you watch a module through the headset, your brain feels like you actually experienced a situation. We’ve also seen that VR training boosts confidence.”

Walmart hopes that implementing the increasingly mainstream technology will allow it to not only more efficiently train employees, but, ultimately also offer improved customer service.

Walmart

As virtually reality has become more common, the equipment necessary to implement the technology has decreased in cost, allowing more businesses to use VR to train employees. Walmart is currently implementing this tactic, purchasing 17,000 Oculus headsets with the intention of virtually training over one million employees.

+consumer goods
+customer service
+employee
+Grocery
+shopper education assistance
+technology
+training
+Virtual Reality
+VR
+Walmart

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