A Hong Kong herbal drink retailer designed vending kiosks that implement a combination of visual recognition technology and artificial intelligence to predict what a customer is most likely to want, then offers them a choice tailored to their tastes

Often brands only get one chance to make an impression on new customers, but with food it can be difficult to ensure that customers will pick the flavors they’ll actually enjoy. Hong Kong’s Hung Fook Tong Group, an herbal drink retailer, is looking to circumvent that problem by using AI kiosks to help deliver customers items they are most likely to enjoy.

The HUNG+ kiosks use visual recognition technology and artificial intelligence to figure out what a customer might enjoy most. They work by photographing the customer standing in front of the machine and transmitting the image to an IBM-hosted cloud for instant analysis. The machine accounts for climate at the time of sale, the applicant’s age, gender and other relevant factors to decide what to recommend.

The AI will also let retailers target certain demographics with special promotions. The HUNG+ AI-enabled kiosks are part of a long-term goal on the part of HFT to augment efficiency and reduce time to market.

Hung Fook Tong Group

Often brands only get one chance to make an impression on new customers, but with food it can be difficult to ensure that customers will pick the flavors they’ll actually enjoy. Hong Kong’s Hung Fook Tong Group, an herbal drink retailer, is looking to circumvent that problem by using AI kiosks to help deliver customers items they are most likely to enjoy.

The HUNG+ kiosks use visual recognition technology and artificial intelligence to figure out what a customer might enjoy most. They work by photographing the customer standing in front of the machine and transmitting the image to an IBM-hosted cloud for instant analysis. The machine accounts for climate at the time of sale, the applicant’s age, gender and other relevant factors to decide what to recommend.