7-Eleven Offers Customers Mobile Check-Out Capability

7-Eleven Offers Customers Mobile Check-Out Capability
Food & Beverage

The convenience chain is launching a mobile self-checkout feature that lets customers scan and pay for items with their phones while they shop, eliminating the need to wait in line

Sara Roncero-Menendez
  • 13 november 2018

As stores move away from the typical cashier model, they look for more ways to help expedite customers’ transactions, offering capabilities like mobile ordering ahead and cashierless kiosks. Convenience store 7-Eleven is taking steps toward automating its model and streamlining consumers’ experience by introducing a Scan & Pay mobile app.

The service allows customers to scan QR codes on products as they shop and to pay for them immediately on their phone, completely eliminating the need to wait in line. Customers have the option to use Apple Pay, Google Pay or just a debit or credit card. In addition, the experience is integrated into the brand’s 7Rewards loyalty program, letting shoppers digitally earn rewards points, redeem them and receive in-store promotions.

“For us, it was important to figure out how to continue to drive convenience in the digital age,” Gurmeet Singh, 7-Eleven’s chief digital officer and chief information officer, tells TechCrunch. “We are ready to adapt to the changing consumer patterns and changing demands of the consumer.” The app is currently being tested out in 14 Dallas stores, with plans to roll out the program to new cities sometime in 2019.

7-Eleven

As stores move away from the typical cashier model, they look for more ways to help expedite customers’ transactions, offering capabilities like mobile ordering ahead and cashierless kiosks. Convenience store 7-Eleven is taking steps toward automating its model and streamlining consumers’ experience by introducing a Scan & Pay mobile app.

+7-Eleven
+app
+cashierless
+Convenience & Supermarket
+Food
+Grocery
+loyalty & membership
+mobile payment
+retail
+store experience & design
+Transactions & Payments

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