Alibaba’s ‘Future Hotel’ Provides Robot Assistants To Accommodate Guests

Alibaba’s ‘Future Hotel’ Provides Robot Assistants To Accommodate Guests
Hotels, Hospitality & Travel

Alibaba Group's futuristic hotel in Hangzhou city will feature robot staff, voice-command hubs and face scanners that replace check-in, enabling a highly efficient infrastructure that cuts down human labor by 50%

Sara Roncero-Menendez
  • 14 december 2018

Chinese e-commerce giant Alibaba Group is leading the next generation of hospitality with its first “future hotel” staffed by robots. The Flyzoo Hotel in Hangzhou city, Zhejiang province, will have have a number of automatons available around the establishment to help guide and accommodate guests.

Beyond robotic assistance, the hotel will also feature other high-tech capabilities, like replacing check-in with rooms that open upon a scan of the guest’s face. Patrons can also adjust their room’s temperature, lights and various appliances through voice commands thanks to a smart hub.

Suites will also feature an AI management system called the “Tmall Genie,” which can get guests anything they need from online mega retailer Tmall, such as gifts, groceries and even the hotel’s furniture, if patrons like their room accoutrements. Wang Qun, CEO of the Flyzoo Hotel, states, “The new AI system will help to improve the management efficiency of the hotel, by reducing more than half of the labor forces.”

Alibaba Group

Chinese e-commerce giant Alibaba Group is leading the next generation of hospitality with its first “future hotel” staffed by robots. The Flyzoo Hotel in Hangzhou city, Zhejiang province, will have have a number of automatons available around the establishment to help guide and accommodate guests.

+Alibaba
+Asia
+china
+china debrief
+face recognition
+flyzoo
+hospitality & travel
+hotels
+post purchase support & service
+retail
+Shopper education & assistance
+store experience & design
+technology
+Tmall
+Virtual Commerce

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