MR PORTER Is Using Facebook Messenger To Help Shoppers Choose Gifts

MR PORTER Is Using Facebook Messenger To Help Shoppers Choose Gifts
Brand Activation & Immersion

The Style Assistant is the curated men's apparel site's latest digital tool designed to help further streamline the CX, offering shoppers a transaction bot that identifies the right gifts based on typologies and contextualized questions

Rachel Gonzalez
  • 14 december 2018

MR PORTER, the online retail specializing in men’s apparel, is simplifying holiday shopping with a digital shopping and styling assistant. With the help of Facebook Messenger, Mr. Porter shoppers can consult the brand’s Style Assistant to focus their search, rather than scrolling aimlessly through the online inventory.

The Style Assistant refines product results based on questions like style, budget and what kind of products customers are most interested in. After the quiz is complete, shoppers are taken to the Mr. Porter website with the recommendations for checkout. The chatbot assistant is also part of Mr Porter’s “The Holiday’s Made Easy” campaign, which aims to help male consumers interested in style easily find curated holiday options, either for themselves or for giftees.

Sabah Naqushbandi, global marketing director for Mr. Porter explains, “We are continuously searching for new, fun and mobile-first ways to communicate with our customers. With tech and innovation at the heart of our brand, we felt chat was a great new digital channel for MR PORTER to explore and experiment with to drive conversation and commerce and ultimately make choosing the perfect gift easier for everyone this year.”

MR PORTER

MR PORTER, the online retail specializing in men’s apparel, is simplifying holiday shopping with a digital shopping and styling assistant. With the help of Facebook Messenger, Mr. Porter shoppers can consult the brand’s Style Assistant to focus their search, rather than scrolling aimlessly through the online inventory.

+apparel
+brand activation & immersion
+Fashion
+gifting
+holiday
+merchandising & curation
+Mr. Porter
+Net-a-Porter
+post purchase support & service
+retail
+Shopper education & assistance
+shopper marketing & promotions
+Transactions & Payments

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