Elves is a chat-based mobile platform that combines human assistance with AI to enable round-the-clock travel assistance, from booking flights to arranging for airport pick-up

Anyone who has taken a flight knows the complications involved with buying a ticket. Plenty of third-party applications exist that can assist in getting customers the best deal but ultimately still leave them on their own, while using a private agent can be costly and time-consuming. Personal concierge startup Elves‘ latest app offers a booking platform aiming to combine the best of streamlined online transactions and personal assistance.

Although it functions like a chatbot, Elves' app prides itself on its real-life assistants. Backed by artificial intelligence software, the ‘elves' have access to unlimited consumer data but can deliver it on-demand through a real-time human conversation. Elves can be accessed on any mobile device that has an app store, and customers who wish to refrain from another download can access the platform from directly within Facebook messenger.

As soon as a customer initiates conversation, they are linked directly with a real-life associate. From there, travelers can dictate what they’re looking for in terms of flight plans and the elves will take care of the rest. Unlike chatbots or existing third-party applications, elves can interpret the information customers give them to offer more personalized recommendations.

In addition, the platform will automatically redeem available expenses on flight prices that drop after purchase, and will file for available compensation if the flight is cancelled or delayed. If the customer wishes to make last-minute flight adjustments, elves can take care of it. Elves aims to redefine the accessibility to personal travel assistance,  mixing AI and human input to offer affordable customer service to worldwide travelers.

Elves

Anyone who has taken a flight knows the complications involved with buying a ticket. Plenty of third-party applications exist that can assist in getting customers the best deal but ultimately still leave them on their own, while using a private agent can be costly and time-consuming. Personal concierge startup Elves‘ latest app offers a booking platform aiming to combine the best of streamlined online transactions and personal assistance.

Although it functions like a chatbot, Elves' app prides itself on its real-life assistants. Backed by artificial intelligence software, the ‘elves' have access to unlimited consumer data but can deliver it on-demand through a real-time human conversation. Elves can be accessed on any mobile device that has an app store, and customers who wish to refrain from another download can access the platform from directly within Facebook messenger.