How Airports Like LAX Are Using Automated Services For Frictionless Experiences
Using a mix of app-enabled, data-driven and seamless technology, airport retailers are creating frictionless experiences for busy pre-boarding customers
Leaders in airport retail are reinventing their industry in order to transform the airport from a tedious, yet essential, part of traveling to an enjoyable, memorable affair. At the foundation of these changes is ensuring a frictionless experience for travelers at every touchpoint of their journey.
From PSFK's Reinvigorating The Airport Experience report, here's how airport retailers are using a mix of automation and data-driven services to ensure pre-boarding passengers have optimal peace of mind: