Glia aims to consolidate multimodal communication capabilities onto one platform, catering to today's agile consumers and helping retailers better meet their customer service needs

As consumers continue to favor the ability to move easily between different modes of communication, New York omnichannel customer support platform Glia is combining live-agent aid with artificial intelligence to consolidate voice, video and chatbot functionality. 

Formerly known as Salesmove, Glia gives customers a direct line to service and support staff with its AI messaging, voice and video capabilities. If customers on Glia would rather chat with a person than a bot, they can do so either with text or a live video session. Thanks to Glia's CoBrowsing function, support staff will provide step-by-step directions with a ghost cursor, whether they are chatting via video or text.

Additionally, if customers need assistance more than once from the same company, they can be automatically linked with the same agent who helped them in their previous chat or call. Glia's founders and investors hope optimizing the omnichannel platform can help the company corner the market on helping businesses better connect with their customers.

Glia


Lead image: stock photos from fizkes/Shutterstock

As consumers continue to favor the ability to move easily between different modes of communication, New York omnichannel customer support platform Glia is combining live-agent aid with artificial intelligence to consolidate voice, video and chatbot functionality. 

Formerly known as Salesmove, Glia gives customers a direct line to service and support staff with its AI messaging, voice and video capabilities. If customers on Glia would rather chat with a person than a bot, they can do so either with text or a live video session. Thanks to Glia's CoBrowsing function, support staff will provide step-by-step directions with a ghost cursor, whether they are chatting via video or text.