PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling guide viewers through the 30+ page report detailing how brands and retailers are reimagining their loyalty programs as long-term investments in their most valuable customers

If you were unable to watch our latest webinar, Member Briefing: Loyalty Debrief, we've compiled the key presentation and webinar recording here into a video review that explores how brands and retailers are reimagining their loyalty programs as long-term investments in their most valuable customers, which you can explore further in PSFK's recently released Loyalty Debrief.

PSFK President of Research and Strategy Scott Lachut and Senior Strategist Penn Whaling guide viewers through the 20+ page loyalty report, which outlines how brands and retailers can reimagine the loyalty program as a passport to a broader ecosystem of exclusive services and experiences, fostering genuine loyalty and nurturing meaningful relationships with their best customers.

READ THIS ARTICLE FOR $15
$15 provides access to this article and every case-study, interview, and analysis piece that we publish for the next 30 days. Our Premium Subscription also provides access to a database of over 100,000 articles on innovation in brand, customer, and retail experience.
Already a subscriber? Log in.