In efforts to provide better care to customers, the pharmacy chain is investing in its employees' training to help them better identify and address concerns like substance abuse or addiction

Drugstore retailer Walgreens is looking to empower pharmacists with mental health training, teaming with the National Council for Behavioral Health and the American Pharmacists Association to service the growing need for psychological resources. Under the new program, the company's HR team will help pharmacy staff with training on mental health first aid, spotting addiction signs and risk factors in customers.

The effort will also help equip staff with the knowledge of what to do in a crisis.  Studies have indicated that roughly one in five Americans is living with a mental illness, and pharmacy retailers are taking note by shifting focus on mental health and overall care for its customers.

“With the growing need for services and resources to help those living with mental health conditions, as well as substance use and addiction, we can play an important role by giving our pharmacists and certain team members the training to help those in crisis,” stated Alex Gourlay, Walgreens co-chief operating officer. Overall, Walgreens has been investing in promoting consumer wellness and self-care, even moving to sell CBD in stores as part of its strategy to provide more comprehensive preventative and holistic service.

Walgreens


Lead image: stock photos from AS photo studio/Shutterstock

Drugstore retailer Walgreens is looking to empower pharmacists with mental health training, teaming with the National Council for Behavioral Health and the American Pharmacists Association to service the growing need for psychological resources. Under the new program, the company's HR team will help pharmacy staff with training on mental health first aid, spotting addiction signs and risk factors in customers.

The effort will also help equip staff with the knowledge of what to do in a crisis.  Studies have indicated that roughly one in five Americans is living with a mental illness, and pharmacy retailers are taking note by shifting focus on mental health and overall care for its customers.