PSFK speaks to the CEO of Eddy Travels, a voice-activated, personalized travel planning AI for digital and mobile-first consumers, about reinventing the traveler experience with a unified, chat-based platform

In Brief:

•Eddy Travels is the AI-enabled personal travel concierge that lives inside consumers' favorite chat application, such as WhatsApp, Facebook Messenger, Viber, Slack and more.

•The voice-activated assistant implements a custom natural language processing system designed to provide a simplified and tailored travel planning experience and unite previously disparate elements, from booking economical flights and finding the best hotels to recommending personalized activities.

•PSFK spoke to CEO and co-founder Edmundas Balčikonis about designing a digital travel assistant where today's mobile-first travelers already spend their time, detailing how it solves for issues like platform switching and irrelevancy with an experience that lets individuals and groups just send Eddy a text or voice message to book what they need.

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