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Here are the most popular stories that retailers and brands are reading right now to inspire them with their CX innovation work.
PSFK founder Piers Fawkes speaks with the buzzy American country hotel about starting as a repurposed '60s motor lodge and organically evolving the motel experience into a community-led lifestyle resort
In this show, PSFK researchers uncover the values, needs and behaviors of Gen Z consumers as well as offer actionable strategies for brands and retailers to best engage with this unique, purpose-driven cohort
How brands are leveraging technologies to maximize visitors’ experiences in public spaces and reimagining city life for modern urbanites
PSFK interviews Zachary Podbela, the founder of The Rotation, to discuss the future of streetwear retail and the on-demand potential of subscription e-rental
PSFK spoke to the premium women's workwear brand about opening a new, convenience-focused store format, featuring a more traditional grab-and-go retail experience and no need for appointment booking
How companies are championing diversity and inclusivity by rethinking the employee experience
In this series, Piers Fawkes dives into what life will look like a decade from now. Kicking off his analysis, he investigates communal living
Leaving behind cash, these brands are taking payments to the next level with revolutionary methods to make charitable donations
PSFK founder and president Piers Fawkes speaks to Evamaria Rönnegård, leader of IKEA's Better Living project, to discuss designing flexible dwellings for consumers' increasingly fluid lifestyles, merging work, home and play in sustainable shared spaces