David Friedlander
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What’s New For Members
Customer Service Debrief
Latest report is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.
DownloadInnovation Tracker: Winners & Losers
Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel
Listen: Retail Membership
In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagement
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