Douglas Rushkoff is a media theorist and the bestselling author of Present Shock: When Everything Happens Now. His earlier books include Life Inc, Program or Be Programmed, and Media Virus. He made the PBS Frontline documentaries The Merchants of Cool, The Persuaders, and Digital Nation, and speaks around the world about media, technology, and change.
Every year, PSFK explores the most important topics in retail and the customer experience in our Future of Retail reports. On Jan. 16, 2019 join us for our Future of Retail 2019 Conference as we bring to life the findings from our latest FoR report and unpack the rise of the Direct-To-Consumer business and examine three key pillars that define this space along with case-studies from best-in-class DTC companies that include Nike, Target and Away.
During a webinar this Thursday, December 13 at 12pm EST, the PSFK research team will be presenting findings from our newest trends and innovation debrief, The China Debrief, in anticipation of its launch.
PSFK’s Future of Retail 2019 report unpacks the Direct-To-Consumer opportunity, covering enterprise-critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems.
The PSFK Last-Mile Delivery Debrief provides in-depth research on new customer demands for delivery services, and key strategies all retailers can pursue to meet them, detailing how to implement everything from flexible product pickup to on-demand delivery wherever customers are.