Gerald Richards is the CEO of 826 National, a network of creative writing and after-school tutoring centers that offer a variety of inventive programs to under-resourced youth, ages 6-18, allowing them to explore their creativity and improve their writing skills. With twenty years of management and development experience at national nonprofit organizations, Gerald is a respected trainer and sought after speaker on topics of youth and education access. He has also served as an education expert for national marketing campaigns promoting creativity in and outside the classroom. In 2008, he was named one of 101 African-American Champions for Youth in the Bay Area. Gerald has a BA in Film Studies from Wesleyan University and an MFA in Writing from the School of the Art Institute of Chicago.
Every year, PSFK explores the most important topics in retail and the customer experience in our Future of Retail reports. On Jan. 16, 2019 join us for our Future of Retail 2019 Conference as we bring to life the findings from our latest FoR report and unpack the rise of the Direct-To-Consumer business and examine three key pillars that define this space along with case-studies from best-in-class DTC companies that include Nike, Target and Away.
The China Debrief examines three major players — Alibaba, JD and Tencent — highlighting their key innovations along the purchase path, in order to provide insight into the near-term future for CX innovations across the globe.
PSFK’s Future of Retail 2019 report unpacks the Direct-To-Consumer opportunity, covering enterprise-critical strategies around supply chain and technology infrastructure, store design and service, and CRM and loyalty systems.
The PSFK Last-Mile Delivery Debrief provides in-depth research on new customer demands for delivery services, and key strategies all retailers can pursue to meet them, detailing how to implement everything from flexible product pickup to on-demand delivery wherever customers are.