Jill is Executive Director of Product and Interaction Design at creative agency The Barbarian Group. She works with TBG's clients to develop long-term product strategies and experiences while overseeing the Interaction Design group.
PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.
This paper explores how brands are leveraging technology to enhance engagement through product packaging.
In its 12th year, PSFK will host a multi-track event that shares, analyzes and explains innovation in the new consumer experience. Join us May 18th in NYC!
In our latest podcast episode show, we look at how beauty brands are creating new offerings that appeal to health and environmentally-conscious consumers