Reena Jana, Frog
Reena is Executive Editor at Frog, a global innovation firm that helps create and bring to market meaningful products, services, and experiences.
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CX Playbook
Latest report presents a new vision for the customer-brand journey, one where customers’ lives and goals are authentically empowered and bolstered by their favorite brands.
DownloadElevating Brand Experience Through Store Design
This research paper gives an overview of how companies are redesigning their physical retail locations to ensure an optimal brand experience.
DownloadInnovation Tracker: Winners & Losers
Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel
Listen: Retail Membership
In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagement
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