Customer Experience Journey

Customer Experience Journey Nomadic Modular Hotel Enables On-Demand Immersive Stays

The Flying Nest is AccorHotels' latest concept that uses shipping containers to build accommodations where guests of outdoor or temporary events can stay in proximity to their destination, catering to travelers' rising demand for immersive and unique experiences

Retail Walmart Files VR Patent For At-Home Shopping, But How Do Consumers Feel?

The retailer is ramping up its push toward more tech-centric shopping with a 3D virtual showroom, but consumer uncertainty regarding the effectiveness of virtual reality tools remains

Automotive How Providing A Trusted Guide Improves The Customer Experience

From healthcare to the automotive industry, brands are applying AI to personalize and strengthen customer loyalty, relying on chatbots to act as guides for customers

Banks, Insurance & Financial Services How One-To-One Service Is Improving The Digital Retail Experience

From access to 24/7 tech support to live chat with in-store associates, retailers are focusing on providing personal service and aid for customers, retaining a human element in a virtual world

Beauty How Brands Are Forming Deeper Connections By Providing Concierge-Style Service

From sleep coaches to personalized makeup consultations, retailers are focusing on offering consumers personalized experiences that help drive brand value

Hotels, Hospitality & Travel Airliner Employs Consumer Insights To Improve Flight Experience

Scoot partnered with CX experts at Qualtrics to convert data-driven analytics into actionable insights, improving its passengers' journey

Entertainment Louvre Offers Visitors Self-Guided Tours Narrated By Beyoncé And Jay-Z

Guests can guide themselves through the Carters' first music video collaboration as a married couple, offering a pop-culture-relevant frame of reference for visitors to experience famous artworks through

Shopper Education & Assistance Ford Offers Shoppers Interactive Showroom Experiences

The manufacturer is making car-buying a more relaxed and enjoyable experience, eliminating the need for sales interactions and instead letting customers browse inventory on digital displays

Delivery & Logistics Dutch Airline Provides Travelers With Personal Airport Assistants

KLM's new self-driving robot offers travelers a more enjoyable airport experience, enabling them to forgo worries of hauling luggage around a crowded airport or missing their flights thanks to artificial intelligence

Fashion & Apparel Reaching Fashion & Beauty Shoppers At Home To Drive Them Along The Purchase Path

Wearable items like makeup and apparel can be tricky to buy online, which is why brands are implementing tools like virtual try-ons via mobile or augmented reality to help build consumer confidence in their purchases