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Customer Experience Journey Loyalty & Membership

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How One-To-One Service Is Improving The Digital Retail Experience

From access to 24/7 tech support to live chat with in-store associates, retailers are focusing on providing personal service and aid for customers, retaining a human element in a virtual world

Event

Special event centereon winning strategies for DTC retail

January 16, 2019 | New York City
Video

Professor at Temple University and Author Devon Powers believes that if we start to treat trends as we do technologies we’d be able to problem-solve our way through the biggest societal ills

September 6, 2018

Ideas We Are Tracking

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