PSFK has spotted a trend bubbling up at the confluence of exclusivity and community, where brands retailers are tapping into the ephemeral and the human with unique networks as a remaining way to differentiate and connect more deeply
London-based VibePay is a social P2P payment platform that enables users to organize social events, such as concert tickets or group dinners, and then request payments from a group of friends and family via the mobile app to easily get reimbursed for the costs of those events. Event organizers can create different friend groups for each event, tracking who has paid and sending reminders to those who haven’t sent payments yet.
This California kitchen-share is helping cooks of all stripes practice their skills and learn new ones on their own terms
In partnership with Suzy, PSFK research reveals that tomorrow's consumers will expect increasingly personalized and localized offers and experiences that go beyond mere transactions
Prior to PSFK's Future Of Retail Conference 2020, YourStudio's co-founder and creative director Howard Sullivan explains why the next gen of retail stores will fulfill consumers with service and spirit instead of stuff
Seven shifts tracked by PSFK reports that will continue to drive retail, CX and shopper experience innovation over the next decade.
CPG company Kellogg’s partnered with nonprofit Autism Speaks to make sensory “Love Notes” for autistic children to feel and understand the emotion of love through the sweet snack Rice Krispies Treats. The “Love Notes” are designed into four different stickers appealing to sensory disorders. Each sticker comes in calming colors and in a variety of textures from faux fur to fleece to support children on the autistic spectrum to express love.
Coffee chain Starbucks opened Signing Stores in Guangzhou, China, and Washington, DC, which are entirely with deaf and hearing imparied baristas in order to be more inclusive of the Deaf communities. The café ordering system works through two-way digital displays and notepads and integrates a non-sign language option of an electronic board for coffee enthusiasts to hand write their orders. Using vibrating pagers, customers can sense when their purchase is ready to pick up. The stores also offer sign language workshops.
Pizza chain Domino’s allows customers to have pizza delivered to a park, sports field, beach, pool or other outdoor location. When customers place an order online or via mobile app, nearby Domino’s Hotspots will pop up on a map, allowing them to select the most convenient location. Customers then receive directions to the Hotspot along with text message updates about their order, including the driver’s estimated arrival time, so they can meet the driver at the designated location. Domino’s currently has over 150,000 outdoor Hotspots throughout the US.
Get immersed in our city-wide festival that showcases the most creative and progressive thinking around retail and consumer experience innovation
After a year of progress, inclusivity is poised to change the face of retail and beyond. Here's how the industry is implementing next-gen tech and innovation to enable diverse and flexible experiences that accommodate all
Warehouse club retailer Sam’s Club is incubating new retail technologies centered around its Sam's Club Now app that let members unlock a more personalized and responsive shopping experience. Machine learning and purchase data automatically generate shopping lists with suggested items, and beacon technology helps guide members through the store. Members can use the app to scan items to pay without waiting in line, as well as place orders for one-hour pick up. The features are currently being tested in its Dallas, Texas, test store before being rolled out nationwide.