Ahead of PSFK's "Opening Your First Store Panel" during the upcoming New York Retail Innovation Week, featured panelists weigh in on the challenges and opportunities facing brick-and-mortar retailers today, as well as the keys to a successful store experience.
Texas-based grocery retailer H-E-B piloted autonomous delivery near its Olmos Park, TX, supermarket with a self-driving vehicle named Newton, which can hold up to 32 orders of varying size.
Global payments company Mastercard has partnered with self-service kiosk technology provider Zivelo to trial AI-based voice ordering at select locations of the drive-in chain Sonic. At the drive-thru, guests place their orders with an AI-powered voice assistant, while an integrated digital menu display can be customized in real time, taking into account context, like weather, time of day, season and location, as well as specific customer preferences. The system aims to streamline repeat orders and use data to offer personalized suggestions and loyalty rewards that are more relevant.
Startup Cleveron revolutionizes grocery pickup with Cleveron 501, a robotic pickup kiosk that can retrieve customers within 20 seconds. The robotic kiosk, roughly the size of a parking spot, can be filled by workers with up to 124 or 276 crates of grocery orders depending on the size and regulated by different temperature zones to accommodate different types of items. To collect their orders, customers scan a mobile QR code or enter a passcode, which the kiosk then delivers through a vending machine-like operate.
Coffee shop YND239-20, whose name is inspired by a serial code, immerses guests in an almost cartoon-like experience. The walls of the café are a graphic black and white color scheme and the furniture—the aesthetic of which incorporates the trompe l’oeil style that cartoons often employ—is designed to fit with the line-drawn feel and create the illusion of being immersed in a comic book.
Chinese ecommerce company Pinduoduo is building an AI-supported logistics data network to speed up deliveries, automating warehousing, optimizing route planning and improving parcel sorting. It includes systems specifically designed for online sales of fresh produce, and uses data analysis to reduce spoilage by helping farmers identify the optimal time to plant and harvest different fruits and when they should be packaged and shipped.
7FRESH, the premium offline supermarket owned by Chinese ecommerce company JD.com, uses data analytics to improve its inventory management, selecting the exact amount and assortment of SKUs for each location based on their unique needs, minimizing fresh produce waste. 7FRESH also leverages data to build consumer profiles, which they use to determine optimal store locations and layouts
With a growing consumer interest in wellness, sustainability and coaching startups, Avalow is poised to become a major name in home gardening
From voice-activated robot baristas to interiors straight out of a comic book, these restaurants are changing the way people eat
On-demand beverage brand The Grand Bevy just introduced a program that claims to balance participants' chakras
With a simple command, customers can now order food, drinks and even clothing from brands that have added support from voice assistants
U.K.-based startup Vertical Future takes over disused spaces and installs indoor farms, providing a new way to eat sustainably
Uber Eats just launched Moments, offering experiences like five-course meals and cooking classes for customers who want to try something new