Innovation

In our new book, author and PSFK founder Piers Fawkes presents a 10-step approach to strategic retail for a transforming landscape, breaking down the key points before, during and after sale to engage today's consumers and exploring best practices to do so

With initiatives like stores for the deaf or cultural training, these brands are changing the face of customer service to make retail much more inclusive

Previously unused or fallow areas can become innovative gathering spaces and homes, promoting community and social good

BMW brings its cars home—literally—with a new strategy that pairs luxury sports cars with multi-million home listings in Toronto

In-step services grow the relationships between brands and consumers outside of the traditional store format, reaching shoppers wherever they go

Piers Fawkes dives into what life will look like in a decade. Next up is parasitic living, which makes the most of each nook and cranny

Leaving behind cash, these brands are taking payments to the next level with revolutionary methods to make charitable donations

How brands are leveraging technologies to maximize visitors’ experiences in public spaces and reimagining city life for modern urbanites

From Forbes to Facebook, brands are building platforms that bring together workers from marginalized backgrounds to overcome diversity challenges as a community

VD Pharm is a healthcare provider that will allow customers to monitor their health using in-store tech, then continue at home via personal alerts over two-week intervals

With innovative design that allows products to ship in smaller, compact containers, brands are helping to offset their environmental impacts

A few key brands are ditching hard-to-recycle or single-use packaging in favor of materials like paper and metal to help consumers curb waste without forgoing their favorite food & bev

Consumers are saying no to single-use plastic, leading innovative brands from PepsiCo to Evian to design replenishment platforms that offer alternative ways to consume their products

By eliminating or designing refillable packaging, these companies are making it easy for customers to cut down on single-use plastic without forgoing their favorite brands, making the world greener in the process