Retail Consumer Goods Loyalty & Membership

Beauty PSFK Tracker Proves Innovative Physical Retail Experiences Put Brands At The Top

Consumer sentiment analysis shows that retailers with leading-edge store designs are seen as most innovative

Consumer Goods Brandless Offers Shoppers More Categories And Membership Options

The "brand tax-free" retailer launches premium baby and pet assortments with new price points as well as an optional subscription service, diversifying its inventory while optimizing convenience

Automotive How Brands Like Walgreens And Volvo Are Creating Value Ecosystems For Consumers

Offering additional assistance and communication post purchase adds extra value and fosters relationships between consumer and brand

Brand Activation & Immersion How Brands Like M&Ms Are Using Fans For R&D To Create New Flavors

Brands are using contests and open calls for suggestions to create new flavors, building a sense of ownership between customer and product

Delivery & Logistics How Target Is Using App-Based Solutions To Innovate The CX Experience

As detailed in PSFK's Future of Retail 2019 report, Target is reimagining the consumer experience with app-based solutions, from enabling visual search technology and a digital wallet to sourcing consumer feedback through a secret social network

Home How Brands Like Floyd Drive Loyalty By Involving Consumers In Product Development

Retailers like Target and Sephora are turning to consumers in order to gather data, gauge desires and develop product assortments or experience offerings

Loyalty & Membership How Brands Like Volvo Add Meaningful Value To Customers' Lives

Top retailers like Volvo and Alibaba are fostering loyalty by offering services that make them invaluable parts of their customers' lives, launching programs like memberships offering exclusive experiences, rewards and support

Fashion & Apparel How Brands Like Fabletics Are Building Relationships With Individual Customers

Top brands are implementing technology into their e-commerce platforms and in-store models to foster close customer relationships and enable one-to-one, personalized service to drive value

Retail Alibaba Loyalty Program Launches 'VIP' Tier To Drive Member Engagement On And Offline

Members can purchase the premium “88 VIP” package to access more brand services, discounts and benefits, while also providing valuable consumer insight as the retailer pursues omnichannel optimization

Food & Beverage Walmart 'Sam's Club Now' Provides Shoppers Alternative To Amazon Go

Walmart's first cashierless, app-based store will be opening in Dallas early next month, aiming to sharpen the retailer's competitive edge by offering in-store navigation, lists that update in real time as customers shop and voice capabilities

Grocery, Convenience & Supermarket Amazon Programs Oven To Prepare Select Whole Foods Meals And Items

Amazon spearheaded a partnership between June ovens and Whole Foods, programming the appliance to recognize and prepare 30 items from the grocer's 356 Everyday Value product line

Post Purchase Service & Support Google Will Repair Customers' Products With Own Mail-In Service

To keep repairs of its products in-house, the tech company is allowing customers to mail damaged Pixels in to a Google Repair Center

Packaging & Product Engagement HelloFresh Caters To Conscious Consumers With Eco-Friendly Packaging

In a push toward sustainability, HelloFresh is incorporating recycle-able and biodegradable packaging into its meal kits to help reduce landfill waste

Delivery & Logistics New Yorkers Can Have Their Target Groceries And Electronics Delivered Same Day

In a joint effort to compete with the likes of Amazon, Shipt and Target are implementing a same-day delivery program in the Greater New York Metro area