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Retail Fashion & Apparel Omnichannel

Rent The Runway Lets Members Return Wares At WeWork Drop-Off Boxes

The clothing rental brand will provide drop boxes at multiple WeWork co-working spaces, aiming to streamline the common customer pain point of returning merchandise

Event

Every year, PSFK explores the most important topics in retail and the customer experience. For 2019, our annual event will unpack the rise of the Direct-To-Consumer business and examine three key pillars that define this space.

January 16, 2019 | New York City
Video

President of Research & Strategy Scott Lachut and Strategist Conner Dial help us navigate using bots in customer service apps

May 8, 2018

Ideas We Are Tracking

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