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PSFK’s Future of Retail 2019 Conference will serve as the cornerstone event for New York Retail Innovation Week, an inclusive calendar of events in NYC this January that will provide a learning platform for executives working at retailers and brands.
Simplr is a customer service platform that retailers are able to outsource. Simplr's platform uses their knowledge base, macros, and historical customer inquiries to understand the business of the brand in order to receive and respond to inbound emails, live chats, and/or SMS messages that customers communicate to the service with.They also use AI to assist customers with Simplr support, which is a service they provide to clients that get timely responses to ensure higher customer satisfaction.
In our latest webinar, PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling unpacked the DTC opportunity by examining key trends that will impact everything from supply chain and technology infrastructure to store design and service to CRM and loyalty systems