Retail Hotels, Hospitality & Travel

Automotive Robot Valets Can Park Travelers' Cars At Lyon Airport

Stanley Robotics is reinventing parking at France's Lyon Saint Exupéry airport, offering customers a lower-cost option and using parking spaces more efficiently

Food & Beverage How Airports Like LAX Are Using Automated Services For Frictionless Experiences

Using a mix of app-enabled, data-driven and seamless technology, airport retailers are creating frictionless experiences for busy pre-boarding customers

Hotels, Hospitality & Travel Op-Ed: Meeting Changing Hotel Guest Expectations Means Going Back To The Basics

Alex Shashou, travel industry leader and founder of hospitality operations platform ALICE, breaks down the key steps to delivering the experiences today's hotel guests want most

Brand Activation & Immersion Gamified Hotel Campaign Rewards Guest Who Returns Most Outrageous Stolen Item

A New Orleans hotel is launching a unique promotion, rewarding the guest who returns the most interesting pilfered item from any point in the hotel's history with a week-long stay in its presidential suite

Cafe & Restaurant Singapore's Changi Airport Offers Travelers Experiential Retail And Leisure Complex

The Singapore hub is inviting travelers to dine, shop and stroll through gardens at its Jewel shopping center, joining the trend around travel establishments investing in on-site destinations

Loyalty & Membership Report Launch: Check Out PSFK’s New Automotive CX Debrief

Our latest report shows how a legacy industry is transforming itself through direct-to-consumer strategies

Entertainment How Brands Like KLM Build Community Through Virtual Connection

Interactive technologies help build authentic, virtual connections between brands and consumers around the world

Advertising TJ Maxx Instagram Contest Engages Shoppers Across U.S. Cities

The retailer is partnering with five tastemakers to create six themed looks for which consumers can submit price guesses on Instagram in a gamified, coast-spanning activation

Design PSFK's Must-See Austin Retail Spots For South By Southwest Attendees

As Austin retains its status as retail innovator, PSFK highlights the top spots not to miss while in town for this year's SXSW festival

Beauty Las Vegas Retail Highlights: PSFK's Picks For Travelers At Shoptalk 2019

PSFK rounds up the top retail and hospitality destinations for those headed to Sin City to attend the 2019 edition of the big event

Post Purchase Service & Support Soho House Debuts Accessible Motel-Style Accommodations

The upscale members' club is diversifying its brand offering with a thematic motel & diner establishment featuring rates from £50 per night as well as app-enabled checkin and access

Fashion & Apparel Interview: How A Wedding Planning Platform Caters To Modern Nuptial Needs

Zola brand director, Jennifer Spector, explains how the site consolidates the complex wedding planning process with today's couples in mind, building its functionalities around consumer feedback, needs and lifestyles

Banks, Insurance & Financial Services Western Union Lets International Amazon Customers Pay With Own Currency

Customers who take advantage of the e-tailor's PayCode option can visit a local WU branch to let the financial institution make the currency exchange for them

Retail JFK Travelers Can Stay In Retro Hotel Built Inside Abandoned TWA Terminal

Called the TWA Hotel, the retro-inspired space references its midcentury origin as a terminal for the defunct airline, and will transform the landmark into on-site accommodations for added convenience