Retail Hotels, Hospitality & Travel Loyalty & Membership

Automotive Ford Enhances The Ownership Experience With Rewards Program And At-Home Repairs

Ford is aiming to create an ecosystem for customers, further training staff and enabling on-demand repair services alongside launching a loyalty program

Hotels, Hospitality & Travel Op-Ed: Meeting Changing Hotel Guest Expectations Means Going Back To The Basics

Alex Shashou, travel industry leader and founder of hospitality operations platform ALICE, breaks down the key steps to delivering the experiences today's hotel guests want most

Brand Activation & Immersion Gamified Hotel Campaign Rewards Guest Who Returns Most Outrageous Stolen Item

A New Orleans hotel is launching a unique promotion, rewarding the guest who returns the most interesting pilfered item from any point in the hotel's history with a week-long stay in its presidential suite

Loyalty & Membership Report Launch: Check Out PSFK’s New Automotive CX Debrief

Our latest report shows how a legacy industry is transforming itself through direct-to-consumer strategies

Fashion & Apparel How Brands Like Chanel Reinvent The Store To Make Luxury More Engaging

In the following excerpt from PSFK's 2019 New York Retail Innovation Guide, find out how luxury retailers from Gucci to Ralph Lauren are using digital integrations and immersive installations to communicate the brand’s heritage and craftsmanship and drive engagement

Delivery & Logistics Panel Discussion: New Destinations For Airport Retail

Experts weigh in on how retailers are increasingly looking at airports as a place to engage consumers, creating experiences out of what was once idle downtime by catering to their in-moment needs with popups, services, app integrations and more

Beauty How Brands Like Lululemon Encourage Interaction With Collective Experiences

Digital and physical activations from festivals to book clubs bring fans closer to the brand, moving beyond product offerings to offer social events that foster engagement and drive awareness

Events How Brands Like Marriott And Standard Hotels Cultivate Community Through Group Activations

Harnessing the power of community, brands and establishments are cultivating their own networks for customers that enable sharable and memorable experiences

Food & Beverage How Alibaba Leads With Innovation In Transaction & Payment Technology

China's retail giant Alibaba is at the global forefront of new payment technology, harnessing facial recognition, mobile apps and more to merge the digital and physical for next-gen seamless transactions

Entertainment Carnival Cruise Updates Liners To Include Interactive Tech

Carnival's Caribbean Princess and Regal Princess ships will feature a slew of new technology rolling out across the next year.

Post Purchase Service & Support Waymo's Self-Driving Ridehail Pilot Offers Customers 24/7 Service

Currently in pilot, the autonomous Uber-like service lets riders hail cars any time of day or night, as Waymo strives to become one of the first companies to launch a viable fully autonomous capability

Retail InterContinental Hotel Guests Can Check In And Access Rooms With WeChat

WeChat teamed up with InterContinental to create a digital-first hotel in Shanghai that allows guests to check in remotely, use their phones as key cards and even order breakfast via mobile, eliminating the need for human help

Cafe & Restaurant How An AI-Enabled Booking Platform Aims To Disrupt The Restaurant Experience

With the acquisition of competing app Reserve, Resy aims to become a leading service bringing together restaurants and diners in a single app, providing consumers a convenient booking experience while enabling venues to better track their business

Shopper Marketing & Promotions Lyft To Launch Loyalty Program Offering Riders Upgrades, Free Rides And More

The ridehailing service is slated to launch a points-based rewards feature on its app by the end of the year, helping to differentiate it from competitor Uber and drive customer value