Store Experience & Design

Beauty Harvey Nichols's Beauty & Wellbeing Space is an entire floor dedicated to self-care

This luxury London department store has an entire floor dedicated to ‘self-care,’ offering a range of beauty and wellness services, from podiatry to dermatology. Consumers can stop by Reviv Genetics to learn their genetic makeup or head to Beyond Medispa for face and body treatments. Wellness-focused shoppers can also step inside the private treatment rooms for exclusive services from the likes of La Prairie, Sisley, Elemis and Thalgo.

Design RH New York features an interior design firm and offices embedded into its flagship

The New York flagship store of luxury home goods brand RH (formerly known as Restoration Hardware) has embedded an interior design firm and offices into their footprint. They also have an expansive design atelier, where clients, designers and architects can access fabrics and finishes, along with ample space to work on their design projects and private rooms for client meetings and presentations.

Cafe & Restaurant Roula is both a store and a community hub for cycling enthusiasts

Luxury bike rental service Roula’s flagship location in New York City serves as a gathering space for cycling enthusiasts, with a café to offer pre-ride fuel and a selection of recovery-focused products to help them post-ride. Roula hosts a series of guided rides and events around New York City and beyond. It also offers a bike rental service for hotel guests, which includes a fit specialist to make sure that the bike is dialed into riders’ exact specifications.

Fashion & Apparel Big Lives partners with NYC real estate developers to create exclusive fashion pop-ups

Experiential retail platform Big Lives partners with NYC real estate developers to stage invite-only fashion pop-ups in high-end properties on the market.

Luxury Selfridges is home to an ever-changing array of in-store pop-ups

London department store Selfridges is home to an ever-changing array of in-store pop-ups, ranging from luxury brands like Fendi and Cartier to celebrity designers like Jaden Smith to the social shopping app Depop. The pop-ups are supported by a host of in-store events. For example, the Cartier pop up in August, 2019, included an Upside Down Photo Booth and a Duality Room, where poets wrote personalized haiku, and a resident DJ.

Brand Activation & Immersion NYRIW Panel Preview: What Brands Looking To Open Their First Store Need To Know

Ahead of PSFK's "Opening Your First Store Panel" during the upcoming New York Retail Innovation Week, featured panelists weigh in on the challenges and opportunities facing brick-and-mortar retailers today, as well as the keys to a successful store experience.

Grocery, Convenience & Supermarket Walmart Bossa Nova expanded its fleet of in-store bots

Retailer Walmart expanded its fleet of  Bossa Nova in-store bots from 50 to 350, taking time-intensive chores such as scanning shelves to look for out-of-stock items off of human employees’ hands.

Retail Giant Eagle Tally utilizes computer vision and RFID to scan shelves

Supermarket chain Giant Eagle began trialing San Francisco-based startup Simbe's Tally, an autonomous inventory robot that utilizes computer vision and RFID to scan shelves, providing insights on purchases and re-stocking management.

Store Experience & Design Pensa Systems has developed a drone for in-store inventory management

Austin, TX-based Pensa Systems has developed a drone for in-store inventory management, utilizing computer vision to capture real-time shelf conditions and artificial intelligence to recognize how products are managed and predict patterns for stock-outs. The drones are small, quiet and have enclosed-rotors in protective housing to make them safer. to be deployed after hours or select store hours when areas are free.

Technology South Korean 7-Eleven customers can pay with their veins via a next-gen robot

Convenience store chain 7-Eleven introduced a next-gen robot dubbed Veny in its Seoul, South Korea, location. The AI-powered robot comes with the hand-pay system, which identifies individual customers by their veins, allowing customers to pay simply by placing their hand on the robot.

Transactions & Payments JD.ID X-Mart opens cashier-less store that identifies shoppers using facial recognition technology

JD opened a cashierless store in Jakarta, Indonesia, its first outside of China. Items are tracked by RFID, and camera placed throughout the store track shoppers’ movements to generate store heat maps to monitor traffic, product selection and shopper preferences to help optimize inventory and displays. The store sells FMCG and beauty products, along with apparel, so shoppers can try on a pair of jeans and walk out of the store wearing them. Facial recognition technology identifies shoppers as they leave, charging their credit card automatically for any items they take.

Merchandising & Curation McDonald’s is using AI to personalize the menus of its drive-thru location

Quick-service restaurant chain McDonald’s is using AI to personalize the menus of its drive-thru location. Thanks to its acquisition of AI startup Dynamic Yield, McDonald’s can make hyper-targeted changes to its digital outdoor menu boards at individual locations.  Taking into account contextual factors like weather, time of day, traffic and popular items, the menu’s ‘decision technology’ can instantly rearrange the display to highlight specific items that may be most desirable to diners in that moment, as well as suggest items based on their current selections.

Automotive Hyundai Motor Studio surrounds visitors in the brand's vision of automotive culture

Automaker Hyundai’s experiential showroom immerses visitors inside the brand’s vision of automotive culture through interactive installations, events, a service center, cafe and classes on topics such as vehicle maintenance. It also features CLOi GuideBot, a friendly robot created by LG Electronics that can answer questions about the showroom and its vehicles.

Retail Queenmama Market encourages harmonious interaction among the community at large

This four-story concept store, filled with flowers and trees, has been designed as a community platform that encourages harmonious interaction between the designers, artists and the community at large. It sells an eclectic range of products, from gardening and housewares to fashion, with items changing every few months to ensure that shoppers will always discover something new.