Brian Williamson explains the future of the service and how it’s offering location-specific retailing empowers retailers to add another another element into the marketing mix:
Michael Boeke of Braintree talks about mobile design on a more intimate level.
Katie Stratton talked about retailers using Google Helpouts to provide 24/7 customer service.
Tim Weingarten, founder of The Hunt, talks about the importance of context in the social shopping experience.
Zappos Labs’ product strategy manager spoke about how channels in the path to purchase can be used for communication with customers.
Bradley Voytek explains in this PSFK event video how the firm crunches passenger information to deliver outstanding service.
Tim Voegele-Downing reveals some creative methods of tracking inventory.
Laura Jones speaks about bringing the real-life shopping experience to shopping with Diane von Furstenberg using Google Hangouts.