Videos from the special virtual event run by co-partners PSFK and Retail Innovation Week® where experts from our community explained how to respond to developing consumer needs and deliver adaptable, aware and agile CX.
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Connecting retail and CX innovators through in-person and virtual events since 2004.
Upcoming Events
- dec 31Watch The Future of Retail 2021 Sessions
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Previous speakers
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Regina Ellis, JoyRx: Harnessing Joy PSFK CONFERENCE SAN FRANCISCO, Regina Ellis of JoyRx spoke about how her life experiences have brought her closer to understanding the importance of getting, giving, and sharing joy.
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Occasion-Based Marketing Debrief Webinar Video PSFK President of Research & Strategy Scott Lachut and Senior Strategist Penn Whaling guide viewers through a framework for brands and retailers to use relevant occasions and events to build long-term consumer engagement
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Joining, Not Interrupting, the Conversation on Mobile Pablo Slough of Google explains why user experience, relevant ads, and insightful measurement can all improve a retailer's mobile presence
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Past Events
- dec 31Watch The Future of Retail 2021 Sessions
Videos from the special virtual event run by co-partners PSFK and Retail Innovation Week® where experts from our community explained how to respond to developing consumer needs and deliver adaptable, aware and agile CX.
- jun 3Omnichannel Journeys
At this event, PSFK will tour the audience on the omnichannel consumer journey of the future. Along the way, we will hear from pioneering executives at brands and retailers, plus founders of startups and technology vendors fueling innovation in the blended shopper journey.
- jan 13Retailing with Purpose
On the third day of Retail Innovation week 2021, this session of talks will present insights & strategies for companies to lead with compassion, exploring how brands can invest in inclusivity, sustainability & social good
- jan 12The New Role of the Store
On the second day of Retail Innovation Week, this session of talks deep-dives into ways brick-and-mortar retailers can enable more agile physical environments, operational resiliency and next-gen activations in a new era of store shopping