Report Launch: Check Out PSFK’s New Automotive CX Debrief Interview: How A Circular Shopping Platform Lets Consumers Own The Product, Not The Packaging Op-Ed: Meeting Changing Hotel Guest Expectations Means Going Back To The Basics Interview: How Telemedicine Platform Rory Is Extending Digital, On-Demand Care To Menopausal Women How Airports Like JFK Are Delighting Travelers With Pre-Boarding Entertainment Interview: How Luxury Shoe Brand M.Gemi Uses A Hudson Yards Store To Build Lifetime Customer Relationships How Brands Like GM Turn The Car Into A Mobile Commerce Hub How Airports Like LAX Are Using Automated Services For Frictionless Experiences Join PSFK For Automotive CX Immersion & Ideation Sessions, April 18 How Brands Like BMW Derive Valuable Consumer Data Using Reciprocal Exchange Drivers Receive 24/7 Roadside Assistance With DTC Digital Platform Urgent.ly L’Oréal SXSW Activation Debuts Foray Into Microbiome Product Personalization How Retailers Like Sam’s Club Repurpose Physical Spaces For Fulfillment & Frictionless Checkout How Companies Like WeWork Are Dedicating Physical Footprint To Relevant Service Gamified Hotel Campaign Rewards Guest Who Returns Most Outrageous Stolen Item

The PSFK Newsletter

Retail & CX Innovation / March 22, 2019

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Spotlight

Our latest report shows how a legacy industry is transforming itself through direct-to-consumer strategies: Report Launch: Check Out PSFK’s New Automotive CX Debrief

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Loop's co-founder explains how the sustainable packaging platform works with brands like P&G, Unilever and more to enable ecologically sound consumption patterns with durable containers designed for refill and reuse: Interview: How A Circular Shopping Platform Lets Consumers Own The Product, Not The Packaging

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Latest reports & more

The Automotive CX Debrief explores how automotive brands are leveraging the tactics of direct-to-consumer brands to transform the way vehicles are marketed and sold in a digital-first context and reframe customer relationships around meaningful loyalty: Automotive CX Debrief

This report examines innovation in the airport and travel retail space, improving the experience after security and pre-boarding: Reinvigorating The Airport Experience

Conference on the morning of April 18 in New York City explores retail trends, innovation and opportunities in automotive and mobility: Automotive CX Briefing

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