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Retail Intelligence
on-demand insights and analysis across the customer experience

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How Voice Is Streamlining Online Orders

As consumers familiarize themselves with AI assistants for mobile and home, shopping by voice enables hands-free convenience and personalized retail interactions

What’s New For Members

Customer Service Debrief

Latest report is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.

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Elevating Brand Experience Through Store Design

This research paper gives an overview of how companies are redesigning their physical retail locations to ensure an optimal brand experience.

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Innovation Tracker: Winners & Losers

Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel

Full breakdown
Listen: Retail Membership

In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagement

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Latest Trend Reports

Building Loyalty Through Conversational AI And Chatbots
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A Unified Channel Strategy To Drive Brick & Data Retail
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Membership Offering

Service

Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

More Info

Service

We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking

Expert

Bryan Walker works for IDEO as an Associate Partner where he currently leads the organizational design portfolio. He actively pursues new ways that designers can catalyze and support massive change of complex, human systems.

Video

Prison inmate turned fitness CEO Coss Marte discussed how he went from selling drugs on a street corner to running a company at Saks 5th Avenue, alongside racks of designer clothes and shoes.

September 27, 2017

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about the PSFK Creative Intelligence Platform

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