In this episode, PSFK shares top insights from its latest debrief spotlighting China’s leading retail and CX innovators, and explains how the future of global retail is taking place in China today

While the U.S. has seen the beginnings of cashier-less, digital-first stores like Amazon Go become more mainstream this year, many of the most innovative and cutting-edge retail models that are still largely trials or concepts elsewhere are already a part of daily life in China. The retail landscape in China is implementing digital-physical hybrid experiences at scale, incorporating the best aspects of online and offline retail.

In this show, PSFK shares key insights from its latest report, The China Debrief, detailing how three major players—Alibaba, JD and Tencent— are innovating along the purchase path, from AI-powered stores that offer dynamic, personalized shopping experiences to streamlined payments powered by facial recognition to sophisticated logistics systems that meet consumer demand for speedy fulfillment. Listen as Senior Strategist Penn Whaling and Strategist Conner Dial explain the latest innovations from the world's next-gen CX incubator.