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PSFK Report

Automating The New Patient Experience

This PSFK research paper gives an overview of how medical practitioners are utilizing digital scheduling platforms to streamline the patient intake process and efficiently connect them to the right doctors. The paper provides related insight and examples that exhibit the ways that medical practitioners and patients are using AI-driven self-scheduling and smart calendar software to schedule appointments, conversational assistants to diagnose and prescribe medicines, and virtual platforms for remote consultations. Tangential research provides additional insight into ways that retailers are using scheduling software to optimize staffing for improved customer experiences.
Published August 2017