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Building Customer-Centric Appliance Experiences

This PSFK research paper explores best in class examples of how retailers and brands in the home technology space and beyond are addressing specific customer needs within the appliance shopping journey. This study identifies ways companies are exceeding customer expectations by leveraging technology solutions , providing targeted information and education and ensuring a seamless delivery and installation experience.

Published July, 2017

This concise, 11-page research paper includes:
  • An insight-led overview of trends in the home appliance industry
  • A compilation of best-in-class examples of companies creating seamless delivery and installation experiences
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Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.

Use our chat window
Contact Jeff Weiner at jeff.weiner@psfk.com
Or give us a call at +1 646-520-4672