Modern twists on classic machinery and digital tools are helping brands and retailers create seamless and automatic offerings that, in turn, streamline the purchase process for their customers. By tapping into mobile technologies and empowering consumers to utilize their personal devices, information, and choices to complete transactions, businesses can reduce friction and maximize safety. Automated systems, vending machines, and robotic solutions provide brands and retailers with the opportunity to not only excite consumers and connect with them in new ways, but enable them to complete transactions and obtain products in the matter and timeframe that are most convenient for them.
In this research paper, the PSFK Labs team explores the self-service tools, technologies, and locations brands and retailers are launching in order to integrate convenience and drive sales. Learn about the pre-, during, and post-purchase solutions that offer consumers an entirely contactless journey. From featured trends and highlighted examples, discover an approach to service that utilizes technology, robotics, and automation in order to provide maximum personalization and convenience.
Published May 2021
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