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Cultivating Leaders With Progressive Education & Culture

This PSFK guide is an employee leadership report on empowering frontline staff with innovative training and support programs.

Executive Summary

Shifting consumer expectations around streamlined processes and personalized care have forced organizations to rethink the roles of their employees and their training. Recognizing the vital role that employees play within the customer experience, brands and companies with progressive leadership and experienced leaders take a view of their associates as both their most publicly facing representatives, and deeply essential components of the day-to-day functioning and ongoing success of their businesses and corporate strategies.

Report Overview

In this employee leadership report, learn how brands are tapping into digital platforms and thinking beyond the day-to-day requirements of the job to offer their associates opportunities for growth and support with leadership programs. Discover how an omnichannel approach to training, as front and backend operations merge will define the successful retailers moving forward.

What You’ll Learn In This Report

  • To support talent in meeting consumer and business demands of today, and convey ongoing investment in their employees’ leadership qualities and leadership skills, how brands and retailers are reimagining training systems to develop key skills, including soft skills like communication skills and critical thinking, for more leadership roles.
  • Why innovations from the market reveal that cultivating a wide range of problem solving skills and reinforcing them through dynamic modern leadership development initiatives and professional development training programs can drive productivity, enhance the work experience, and transform a frontline employee with leadership potential into an effective leader.
  • How by deploying gamified resources, virtual and augmented reality tools, and micro-learning opportunities, companies can engage and empower associates to become future leaders regardless of location, level, or expertise.

Who Prepared This Report?

This employee leadership report was developed by the same PSFK research department that since 2004 has provided trends-led innovation consulting advice to Apple, BMW, Facebook/Meta, Google, Microsoft, Samsung and Volkswagen.